User guide

Member registration process

Please click on the "Login, join us" on the home page, and then click on the "Join here" button.

Confirm Terms and Conditions	Please confirm Terms and Conditions, and Privacy Policy.
Register basic information	Please register your name, contact information etc. (*) This is a secure page protected by SSL.
Confirm registration	Please confirm your registered information.
Complete registration	Completion message of member registration will be shown and an e-mail will be sent to your registered e-mail address. At this stage, you cannot use this service as a member yet.
Check e-mail	Please check the "Awaiting member activation" e-mail which has been sent to your registered e-mail address. (*)If you use free Web-based e-mail, e.g. Yahoo mail etc., sometimes e-mail is sorted into junk mail folder by default filters. Please change your mail setting to allow it to receive e-mails from the following addresses.   info@enjoy-lesson.com : Notification e-mails will be sent from this e-mail address.   support@enjoy-lesson.com : Support e-mails will be sent from this address. Please click on the link in the "Awaiting member activation" e-mail within 10 days to activate your Login ID. (*)This procedure is to confirm whether e-mail address is valid.
Activate your Login ID	"Member activation" page will appear and your Login ID will be activated. This page will move to the "Login" page automatically in 10 seconds.
Login	Please enter Login ID and Password. (*) This is a secure page protected by SSL.

Move to top

Profile registration

Please click on the "Login, join us" on the home page.

Login	Please enter Login ID and Password and click on the "Login" button. (*) This is a secure page protected by SSL.
Modify member basic information	Please click on the "Member Menu" and the "Modify member information" button. Please register photo, current job, language abilities, qualification and pastimes etc. As this information will be used by students to search, please enter all information correctly. (Notes) As free comment areas will not be translated, please enter your information in plain English. Comments must not include your contact information. If we find any contact information in the comment area, we will delete it without notice to avoid any troubles. On the bottom of this page, you can choose whether to disclose your profile to students. If you leave Japan temporarily, please choose "Undisclosed". Photo must be JPEG or GIF files and no more than 512K byte. Listed qualifications and pastimes will be translated and shown on the profile for students. If you can't find your preferred items, please enter them in the comment area. We will check comment information regularly and update our master data if many teachers enter the same items. (*) This is a secure page protected by SSL.
Modify member detailed information	Please click on the "Member Menu" and the "Modify detail information" button. Please register contact information for students and lesson detail information. If you check on the lesson check box, lesson detail information entry area will be shown dynamically. For each lesson detail area, please enter your lesson experiences, teaching materials, targets, types, levels, prices, areas, schedules and your preferred student conditions etc. (Notes) As you can register many options for schedule and places at this site, you can acquire students which match your current schedule and reduce your travelling times. You can choose whether to disclose your lesson information in your profile by checking "Disclose in profile?" option box for each language. If you don't finish updating your lesson detail, please check "No". Any lessons not disclosed will not be included in students' search results. If you can not find the lesson you would like to provide, could you please inform us through the "Inquiry" page. We will consider students' needs and decide whether to add them. (*) This is a secure page protected by SSL.
If you want to do online lessons, proof reading or translation	If you want to do "Online lessons using phone and Internet (Skype)" or "Proofreading / Translations using e-mail, FAX or Live chat (Skype)", please add "Online" as a location in your lesson area as follows. Choose "Online" from the "Prefecture" list in the "Lesson area" section. Choose "Online, Phone, e-mail, Fax etc." in the "Line" list, then click on the "Add selected train lines" button. Select "Online (Skype)", "Phone", "e-mail (Japanese OK)", "e-mail (Japanese N/A") and/or "FAX". (*)If you don't have Skype ID, please see "Setup Skype for Online lesson or Live chat". (*)If you have Skype ID, please register your Skype ID in the "Contact information for student" section on the "Modify detailed information" page.
Upload photos	Please click on the "Member Menu" and the "Upload photos" button. Choose a file that you upload. After uploading completes, you can see the photo image as it will be shown on the page. If you would like to delete a photo, please click on the "Delete" link. You can choose your main photo by clicking on the "Choose as main" link for each photo. The main photo will be shown on the "Search results" page for students. The main photo will be shown on your profile page and other photos will be thumbnails above the main photo. Mouse over thumbnails will display the other photos. Please upload class lesson scene, café lesson scene, and home party etc. in addition to your facial portrait. (Notes) Maximum 5 photos can be uploaded. Up to 512Kbyte JPEG or GIF format file is allowed. Please make sure the photo is the right way up before uploading. Photos can not be rotated on this site. If you upload photos taken with other people, you must have their permission to use the photo. (*) This is a secure page protected by SSL.
Register courses	Please click on the "Member Menu" and the "Course registration" button, click on the "Add new course" link, and choose Language, Lesson content, Lesson details from lists as a course category, then enter Course name, Number of lessons, Minutes per lesson, Course price, Course outline, requirements and details. (Notes) The "Language", "Lesson content" and "Lesson detail" are listed from lesson details information registered on the "Modify detailed information" page and disclosed to students. You can only register courses using information you have already registered for lessons. For example, if you haven't registered IELTS lessons in lesson details in your member information, you can't register IELTS courses. lesson contents and details, please update lesson details on the "Modify detailed If you want to add a course using unlisted information" page first, and then add the new course. Up to 10 courses can be registered. Course name, outline and details will not be translated to Japanese, so please write them in plain English or in Japanese. Please enter simple explanation for students to understand course content, and include course purpose, teaching materials, curriculum, appeal points etc. (Max. 1000 characters. Must not include your contact information.) (*) This is a secure page protected by SSL.

Move to top

Mobile mail notification setup

Register your mobile mail address	Please go to the "Modify detailed information" page from the "Member Menu". In the "Contact information for student" section, next to "Receive mobile mail notification", please select "Send", and enter your mobile mail address, and click on "Save" button at the bottom of the page.
Receive activation mail and reply	You will receive an "Awaiting mobile mail activation" mail on your mobile phone. To activate the mobile mail address, please reply to the mail promptly. (You do not need to write a reply. Just send us the reply.) (*)If you don't receive the "Awaiting mobile mail activation" just after clicking on the "Save" button, maybe your mobile phone has PC-Spam or junk-filters, or PC mail blocks in place. Please change your settings to allow "@enjoy-lesson.com" messages.
Receive confirmation mail	After you reply to the "Awaiting mobile mail activation", you will receive a "Mobile mail activated" mail on your mobile phone. (*)If you receive the "Mobile mail activation error" mail, please contact us through the "Inquiry" page.

Identity document copy submission(Recommended)

If you send us proof of identity, we will highlight it in your profile: "ID proof received!!"
If you don't want to send proof of identity, you may still disclose your profile to students.
To alleviate students' concerns or anxiety, and for legal reasons, we request all teachers to submit a paper copy or digital copy of an official identity document.
Please submit it by mobile phone e-mail, by uploading to our web site or by post as instructed below.
(Notes)
  Your Identity information will not be disclosed to students in your profile.

[Identity document copy you can send]
  If you are not Japanese, please submit one of the following:
    (1) Alien registration card (Please copy both sides of the card.)
    (2) Passport (Please copy photo page and most recent visa page.)

  If you are Japanese, please submit one of the following:
    (1) Passport
    (2) Driving License (Please copy both sides of the card.)
    (3) Japanese health insurance card

[The legal reasons and requirements]
  (1) Most students are prepared to pay more for lessons if they know they can trust the teacher.
  (2) We don't want to introduce students to teachers who are working illegally.

[How to submit a copy of Identity document]

Sending identity document by mobile phone e-mail and our approval process

Take a photo of ID document	Please take a photo of your Identity document by mobile phone. (Notes) Please make sure your phone camera is set to "Macro mode". Usually the "Macro" switch is on the back of your phone. The "Macro" setting is usually a flower, not a person or view. If your phone doesn't have a "Macro" switch, you need to change the camera setting on your phone. Maximum size: 1600x1200 pix (640x480pix VGA recommended).
Send mobile phone e-mail	Please send it to the following mobile mail address. You can use the barcodes below to send an e-mail easily. (Notes) Please enter "Enjoy Lesson" as the mail subject and your member ID or Login ID in the mail text. You can see your Member ID in the "Awaiting member activation" e-mail or the "Modify member information" page. SoftBank compufranca@softbank.ne.jp docomo compufranca@docomo.ne.jp au compufranca@ezweb.ne.jp
Awaiting our confirmation	We will confirm your name, visa status and period of stay on the document. (Notes) It may take up to 3 business days after receiving e-mail for you to receive the "Identity verification document received" e-mail. If you have not received it after 3 business days, this may be because of some network problems etc. Please make an inquiry on the "Inquiry" page in this case.
Check e-mail	You will receive the "Identity verification document received" e-mail after our confirmation complete.

Move to top

Sending identity document by post and our approval process

Send your identity document by post.	Please send a copy of your identity document by post to the following address. (Address)   Compufranca Ltd. "Enjoy Lesson" Support Office   3-33-40 Nishiimagawa, Higashisumiyoshi-ku, Osaka 546-0042 (Notes) Please write your Member ID on the back of the copy. You can confirm your Member ID in the "Awaiting member activation" e-mail or the "Modify member information" page. Please bear in mind that the copy document will not be returned to you.
Awaiting our confirmation	We will confirm your name, visa status and period of stay on the document. (Notes) It may take up to 3 business days after receiving your mail for you to receive the "Identity verification document received" e-mail. If you have not received it after 3 business days, this may be because of some problems. Please make an inquiry on the "Inquiry" page in this case.
Check e-mail	You will receive the "Identity verification document received" e-mail after our confirmation complete.

Move to top

Uploading identity document image file and our approval process

Please click on the "Login, join us" on the home page.

Login	Please enter Login ID and Password and click on the "Login" button. (*) This is a secure page protected by SSL.
Request identity document file upload	Please click on the "Member menu" and the "File upload request" button and request file upload. (*) This is a secure page protected by SSL.
Check e-mail	You will receive the "File upload requested" e-mail. Please click on the link in the e-mail to open the "Identity document file upload" page before the expire date (in the mail).
Upload identity document file	Please upload your identity document file as instructed on the page. (*) This is a secure page protected by SSL. (Notes) It may take up to 3 business days for you to receive the "Identity verification document received" e-mail. If you have not received it after 3 business days, this may be because of some network problems etc. Please make an inquiry on the "Inquiry" page in this case.
Check e-mail	You will receive the "File upload completed" e-mail after the files upload normally.
Awaiting our confirmation	We will confirm your name, visa status and period of stay on the document.
Check e-mail	You will receive the "Identity verification document received" e-mail after our confirmation complete.

Move to top

How to use Notice boards and send messages to students

Students can post their requirements regarding lessons, proofreading or translation by using our "Notice board service".
Teachers can see the notices on the notice board, and send messages to the students.
Note: Teachers who haven't disclosed their profiles are NOT able to send messages to students.

See Notice board	Please click on the "Notice board" on the home page.
(Choose category)	You can narrow the notice boards down if you want. If you want to see notices posted in Japanese, please click on the "See notices posted in Japanese".
Send a message to a student	Please click on the "Send a message to this student" on the notice and send a message to the student. (Notes) You must not include your contact information (phone number, mail address, URL etc.). Please note that messages which include the above information will not be approved by the administrator, and will not be forwarded to the student. After students apply for our "Introduction service" (Paid service), students and teachers are able to exchange their contact information.
Wait for the student's reply	Students can reply to your message. N.B. if students get too many messages in response to their notice, you may not get a reply from the student immediately.

Move to top

Inquiries from students

Receive a inquiry from a student	When you receive an inquiry from a student, a "New message received" notification e-mail will be sent to your registered PC e-mail address and mobile mail address (if mobile notification is setup). Also "You have got a new message" will appear on the member's home page. [How to see the message] *Click on the link in the "New message received notification" e-mail. *Click on the "You have got a new message" link. *Click on the "Message" link on the home page, then click on the "Inbox folder".
Write a reply to the inquiry	Please check the message from the student and write a reply. (Max.1500 characters) Then click on the "View before sending" button. (*)You must not include your contact information (phone number, mail address, URL etc.) or concrete trial appointment in the messages. (*)After students apply for our "Introduction service" (Paid service), students and teachers are able to exchange their contact information and setup a trial lesson.
Check the reply before sending	Please check the reply you entered, and click on the "Send" button.
Our approval	Your reply will be reviewed by us. If the reply includes contact information or concrete trial appointment etc. , it will not be approved by us, and will not be forwarded to the student. (*)In the "Sent" folder, you can check whether the reply has been approved. If no icon ("Pending reviewed" or "Disallowed") is displayed, it means that your reply has been sent to the student.

• (*)Students can send messages to selected teachers before applying for our "Introduction service". If you would prefer NOT TO receive messages from the students, please select "Don't allow" in the "Inquiries from students and notifications" section on the "Modify detailed information" page from the "Member menu".
• (*)Students who have applied for our introduction service can send messages to all teachers (with disclosed profiles) at anytime.

Move to top

Exchanging contact information and set up a trial lesson / proofreading / translation

After students apply for our "Introduction service", they will send "Contact information disclosure" requests to teachers.

If you receive a request, please disclose your contact information to the student, then negotiate lesson conditions and make a trial lesson appointment.

Receive a "Contact information disclosure" request from a student	When you receive a "Contact information disclosure" request from a student, a "New message received notification" e-mail will be sent to your registered PC e-mail address and mobile mail address (if mobile notification is setup). Also "You have got a new message" will appear on the member's home page. [How to see the message] *Click on the link in the "New message received" notification e-mail. *Click on the "You have got a new message" link. *Click on the "Message" link on the home page, then click on the "Inbox folder".
Disclose your contact information	To disclose your contact information to the student, please click on the "Disclose contact information" link on the "Contact information disclosure" request message viewing page. *You can also disclose your contact information on the "Previously disclosed contacts" page. Then choose your contact information to be disclosed to the students, and click on "Disclose". *You can disclose Phone number, PC mail address, Mobile mail address and/or Skype ID. *You can change disclosed contact information or withhold the contact information afterwards if you want. *After disclosing, a notification e-mail will be sent to the student automatically. If you do not want to disclose your contact information to the student (e.g. you want to negotiate with the student more before disclosing etc.), please reply giving the reason for not disclosing to the student. *You can exchange messages with the student using our "Messaging service" even if you do not disclose. For how to exchange messages, please see the "Exchanging messages with students".
Awaiting the student's contact and negotiation	Please wait for the student's contact, then negotiate everything to do lessons, proofreading or translation by phone, e-mail, mobile mail or Skype. [What you should negotiate before doing lessons, proofreading or translation] Lesson: Lesson contents, lesson fee, place, schedule, transfer fee, cafe costs, trial lesson appointment etc. (*)If you use Skype for online lesson, preparation of Skype and connection testing should be carried out and completed before the lesson. Proofreading / translation: Receive document to proofread or translate, Quotation, Completion time/date etc. (*)If you use the "Point service" to receive payment from the student, please ask for the student to transfer points before you perform your task (teach an online lesson, proofread a document etc.). (*)Some students feel uneasy about contacting foreign teachers directly, and arranging lessons. Please see the "Contact notes" page.
Requesting a contact information disclosure from the student	After making an appointment, please request the student to disclose their contact information. (*)You will be able to see the contact information on the "Previously disclosed contacts" page.
(If you do online lessons)	Please perform Skype connection testing with the students before starting the lesson. (*)For Skype setup, please see "Setting up Skype for Online lesson or Live chat".
Do the trial lesson, proofreading or translation	Please do the trial lesson, proof reading or translation. (*)To avoid any misunderstandings or problems, please contact the student the day before the lesson date to confirm the lesson appointment. If you do the proofreading / translation task, please keep the student/client informed regularly about the progress of the task. (*)In the case of face to face lesson fees, the student will pay you directly after the lesson.
Withhold contact information / Change disclosed contact information	You can withhold contact information previously disclosed to a student or change disclosed contact information on the "Previously disclosed contacts" page from the "Member menu". If you want to update your contact information, please update the details on the "Modify detailed information" page from the "Member menu". [How to withhold contact information] Click on the "Withhold contact information" link, [How to change disclosed contact information] Click on the "Change disclosed contact information" link, then choose the contact information to be disclosed to the student. [How to update your contact information] Please go to the "Modify detailed information" page from the "Member menu", and update your contact information in the "Contact information for student" section.

• (*)If students cancel our "Introduction service" or cancel their membership, the students contact information will be undisclosed on the "Previously disclosed contacts" page.

Move to top

Exchanging messages with students

Write a message	You can write a message and send it to students who have sent a message to you, or are on your "Previously disclosed contacts" page. [If you want to reply to a message from a student] When you receive a message from a student, a "New message received" notification e-mail will be sent to your registered PC e-mail address and mobile mail address (if mobile notification is setup). Also "You have got a new message" will appear on the member's home page. Please check the message (as follows) and write a reply. *Click on the link in the "New message received" notification e-mail. *Click on the "You have got a new message". *Click on the "Message" link on the member's home page, then click on the "Inbox folder" (*)If the student has not purchased the "Introduction service", you must not include your contact information (phone number, mail address, URL etc.) or concrete trial appointment in the messages. (*)After students apply for our "Introduction service", students and teachers are able to exchange their contact information and setup a trial lesson. (*)Currently we do not provide any template for teachers, If you have any ideas regarding templates, please send a request through our "Inquiry" page. (*)If you want to save the message as a draft, please click on the "Save draft". The message will be move to the "Drafts" folder. When you want to amend and send the message, please click on the message in the "Drafts" folder. [If you send a new message to a student who is on your "Previously disclosed contacts" page] Please click on the "Send message" link on the "Previously disclosed contacts" page, and write a subject and message, then please click on the "View before sending".
Check the message before sending	Please click on the "View before sending", check the message is correct, and click on the "Send" button.
Our approval (Messages to students who have not purchased our "Introduction service")	Your message will be reviewed by us. If the message includes contact information or concrete trial appointment etc. , it will not be approved by us, and will not be forwarded to the student. (*)In the "Sent" folder, you can check whether the message has been approved. If no icon ("Pending reviewed" or "Disallowed") is displayed, it means that your message has been sent to the student.

About message deletion	You can keep maximum 500 messages in the "Inbox" and "Sent" folders. If the number of messages is more than 500, the oldest messages will be deleted automatically. "Trash" is emptied every month. Do not save important messages in your "Trash" box.

Move to top

Receiving points from students

What you should do before receiving points	Please negotiate the number of points to be transferred and ask the student to transfer the points before doing their online lesson, proofreading or translation, (*)If you meet with the student, you don't have to get paid by points, you can get paid in cash. (*)Charges are made when points are cashed-in. For detail, please see "Charges incurred when cashing-in points".
Point transfer from student	When the student requests to transfer the points to you, a "Received points pending" e-mail is sent to your registered PC e-mail address. You can see your point balance and transactions on the "Point balance and transactions" page from the "Member Menu". (*)Point transactions will be settled 14 days after the transfer request is submitted. (*)On your "Point balance and transaction" page, the points will appear as "Pending" before settlement, and as "Available" after settlement.
(Receive cancellation)	In some circumstances, a student may request the cancellation of point transfer to a teacher. You will receive a cancellation request of point transfer from the student in the following cases. *The number of transferred points is incorrect. *Recipient of point transfer is incorrect. *You could not do the lesson, proofreading or translation as scheduled.  etc. When a student makes a cancellation, the transaction status will be changed to "Cancellation requested" and a "Point transfer cancellation requested" e-mail is sent to registered your PC e-mail address, and a notification message will appear on the member's home page. You can see the transaction on the "Point balance and transactions" page from the member menu.
(Approve cancellation)	If you agree to the cancellation, please click on the "Please click here to approve this cancellation." link in the "Remarks" column on the "Point balance and transactions" page. After you approve the cancellation, the status of the transaction will be changed to "Cancelled" and a "Point transfer cancelled" e-mail will be sent to your registered PC e-mail address. (*)If you don't accept the cancellation within 7 days after it has been requested, the point transaction will be suspended. To resolve any suspended transactions, please contact the student and decide whether the point transaction should be cancelled or settled, then inform us of the decision using the "Inquiry" page. After receiving your decision, we will cancel or settle the transaction.,
Settlement of point transfer	Point transactions will be settled 14 days after the transfer request is submitted, unless the student requests cancellation within those 14 days. After settlement, the points will appear as "Available" on your "Point balance and transaction" page and the transaction status will be changed to "Settled". (*)You can make a request to cash-in the available points at any time. For details, please see the "Cashing-in points".

Move to top

Cashing-in points

You can make a request to cash-in your available points at any time on the "Point balance and transactions" page from the "Member Menu".

About charges incurred when cashing-in points	Please note that charges are incurred when cashing-in points. For details, please see "Charges incurred when cashing-in points".
Register payment account	You must register a payment account information before requesting to cash-in points. If you haven't registered a payment account, please register one on the "Register payment account" page from the "Member Menu". (*)You can choose either PayPal or Bank account as your payment account. (*)Charges incurred when cashing-in points depends on payment method. [Notes for creating PayPal account] We will transfer money from our Japanese PayPal account which is based in Japan. If you register a non Japanese account, PayPal will charge an additional transfer, currency exchange fee etc. (If you select “Japan” in “Your country or region” when you create PayPal account and hold Japanese Yen account, PayPal will make the transfer without any additional charges.) For details, please see the PayPal Website.
Requesting cashing-in points	Please go to the "Point balance and transactions" page from the "Member Menu", and enter the number of points that you want to cash-in, then click on the "Request" link. After making a request to cash-in points, the transaction status will be changed to "Requested "and a "Point cash in requested" e-mail will be sent to your registered e-mail address. (*)You can see the charges incurred when cashing-in points on the "Point balance and transactions" page.
Payment	We will make a payment to your registered payment account within 5 working days. After that, the transaction status will be changed to "Processed" and a "Point cash in completed" will be sent to your registered e-mail address. (*)Some financial institutions may take up to 5 working days to make payments after we transfer funds to them.

In the case of payment error

If any error occurs during the payment process, the transaction will be stopped, the transaction status will be changed to "Error", the points will be returned and added to your available balance, and a "Point cash in error" e-mail will be sent to your registered PC e-mail address. Please confirm the details of your registered payment account are correct, then make a new request to cash-in points.

Move to top

Setting up Skype for Online lesson or Live chat

About Skype	"Skype" provides the following functions through the Internet. *Free Skype-to-Skype calls *Free instant messaging *Free video calls  etc. If you want to do online lessons with our students, please install and use "Skype". (*)Skype home page: http://www.skype.com/intl/en/
Preparation before using Skype	Please prepare the following before installing Skype. *Internet connection – broadband is best *Speakers and microphone *Web camera For the details of system requirements, please see the Skype home page.
Download and install Skype software	Please download Skype (Free) and install it as instructed on the Skype home page. URLs for download Skype: For Windows: http://www.skype.com/intl/en/download/skype/windows/ For MacOS: http://www.skype.com/intl/en/download/skype/macosx/ For Linux: http://www.skype.com/intl/en/download/skype/linux/
Setup Skype	After installing and starting Skype, setup your Skype ID, password etc. as instructed. Then please check that you can use Video, Speakers and Microphone.
Register Skype ID and disclose	Please register your Skype ID on the "Modify detailed information" page from the "Member Menu", and disclose your Skype ID to the student whom you want to do online lessons with. (*)You can disclose your Skype ID on the "Previously disclosed contacts" page. For details, please see the "Exchanging contact information and set up a trial lesson / proofreading / translation". (*)If you want to get students online lesson requests, please add "Online lesson" on your lesson area. For details, please see the "Profile registration".
Online lessons	Please call to the student's Skype ID, or waiting for a call from the student, and start online lesson. (*)Please perform connection testing before starting the online lesson. (*)If you have any troubles regarding Skype, please see the Skype Help page:https://support.skype.com/en/category/TECH/

If you have any questions or requests, please contact us through the "Inquiry" page.

Move to top